UNOPENED MERCHANDISE Unopened merchandise may be returned within 30 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange if it is a standard, unembelished or customized product. Please keep in mind that shipping charges are not refundable.

All Custom products cannot be returned.

Defective merchandice may be returned within 30 days of the purchase for a replacement cartridge or a full refund of the purchase price. If the order was placed incorrectly, we will not accept them back as they are no longer in sellable condition. Please keep in mind that shipping charges are not refundable. Contact us set up a replacement or return.

SHIPPING CHARGES Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping:

Customers receiving free shipping will be credited the full purchase price of all products returned less the shipping if their entire order is returned for a refund.

REFUNDS Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.

If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the formed linked below and write your order number down on the outside of the return package. A short note indicating if you would like a refund or exchange will also make the process much quicker. All returns are processed, credited, or reshipped within 5-10 business days of the products arriving back to us.

We only accept products back for an exchange or refund for 30 days after the purchase was made. Only products purchased from us can be returned for an exchange and unopened products must be in sellable condition.

We are not responsible for products sent to us that are past our warranty or not ordered from our company. If we receive products that are not eligible for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us before returning any items.

PACKAGING ERRORS If you have received an incorrect item(s), please email us, or call us so we may immediately begin to correct the error.