Contact Information

Colonial Brass Company
42 Connie Street
Taunton, MA 02780
P: 800-549-8670 or 508-947-1098
F: 508-821-3504
Office Hours 8 am to 5pm EST

Home Shipping Policy
Shipping Policy

We ship to all 50 States (AK & HI 2nd day air only)

All orders that are not planned for delivery to continental United States destinations will be reviewed for added shipping requirements and expense. All duties and other charges are the responsibility of the buyer. All shipments are FOB from our dock or from that of our supplier for drop shipped items.

U.S. Non-contiguous Orders

Orders shipping to non-contiguous U.S. territories are charged a flat fee for orders up to 5 lbs. Orders weighing more than 5lbs will be charged actual rates. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau.

Canadian Orders

Orders shipping to Canada are charged a flat rate for orders up to 5lbs. Orders weighing more than 5lbs will be charged actual USPS Priority Mail International shipping rates. Due to higher restrictions, safe guards, and customs inspections, orders can take up to 6-12 business days to arrive. Unfortunately, Canadian shipments do not have tracking numbers. Usually light orders take 6-7 days while heavier orders take longer. Customers are responsible for any duties or taxes imposed by Canadian Customs.

Expedited Shipping

You may upgrade your shipping option to UPS next day or 2nd Day during checkout by paying actual nextday 2nd Day shipping rates. The nextday, 2nd Day option is only available if you live in a state where UPS Ground takes more than 2 days to deliver from our factory. (This protects you from unnecessarily paying for 2nd day shipping when the FedEx, UPS Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility.

Shipping Details

Orders placed before 3PM EST usually ship out the next day. Orders placed Friday after 3PM EST will ship the following Monday. Shipping time usually takes 2-3 working days to arrive to the East Coast and 2-3 working days on the West Coast. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable. Custom orders, (anything with an added name, number or graphics) go through our art department and then to manufacturing. Custom bronze and aluminum cast plaques usually take 4 to 5 weeks to ship. Custom aluminum powder coated plaques take 2 to 3 weeks to ship.

 

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